GONE are the days of calling a taxi from a public phone box then waiting indefinitely, not knowing when, or if, it will turn up.
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Modern technology has potentially made the experience a lot more predictable and easier.
From this Sunday, eight Warrnambool cabs will be linked to the 13CABS state-of-the art call centre, giving passengers the ability to book via the internet or phone and track the vehicle on a map.
Drivers will wear a new uniform and have electronic navigation systems in their vehicles.
The call centre in Oakleigh is operated by Melbourne-based Black Cabs Combined, which was recently contacted by several operators in the Warrnambool Radio Taxis group to provide a new despatch service.
“Our system is larger and more reliable,” 13CABS chief operating officer Stuart Overell told The Standard.
“Passengers can download an app for their phone which enables them to book and track the taxi’s progress.
“There is no more waiting and wondering.
“And drivers have street numbers on their despatch system, so there is no excuse for them in not knowing where they are going.
“There are 120 staff working 24/7 at the call centre.
“We have eight cab operators in Warrnambool who signed on and we anticipate more will come over in time.
“This is the first area in the west to take on our new booking system.”
